Should your order arrive with visible damage, please do not accept the shipment. Refuse the damaged shipment and get in touch with us directly about a replacement.

Alternatively, should the damage appear to be very minimal, accept the shipment, but only if the courier will confirm the damage. With your phone, we recommend that you take some quick photos of the damage as well, for peace of mind. Courier services do not accept damage complaints that are filed at a later date, so we won’t be able to offer compensation or exchange in such cases.

If you didn’t notice the damage initially, or the external box showed no visible damage, but you believe that the shipment was mishandled, please get in touch with our support team as soon as possible.