1. Warranty Period

We warrant to the purchaser of our products contained in the original packaging to be free from defects in materials and workmanship when used and stored normally in accordance with 1990\retro's user instructions for the following warranty periods:

New Yūgen Lanterns: 1 year

Accessories: limited warranty, assessed on a case by case basis.

2. How to Obtain Warranty Service

Please note that the warranty service contained herein only applies to products purchased through this website. In case you have purchased a defective product from a reseller, please contact such reseller for its warranty service. In case you might have problems to find a solution with such reseller, you may contact our customer service.

If you have made a purchase through this website, before receiving warranty service, you need to contact our customer service by email: support@1990retro.com. 1990\retro may require that you furnish proof of purchase details, respond to questions designed to assist with diagnosing potential issues and follow 1990\retro's procedures for obtaining warranty service.

In returning the product, the product must be delivered in either its original packaging or packaging affording an equal degree of protection.

Important: Do not attempt to open the product or remove any protective caps attached to the product. Opening the product or removing protective caps may cause damage that is not covered by this limited warranty. Only 1990\retro should perform service on this product.

3. Extent of Warranty

If your warranty claim has been accepted, 1990\retro will then, at its sole discretion, (i) replace the product that is returned or (ii) exchange the product for a refund of your purchase price of which 1990\retro may deduct a reasonable amount for depreciation.

A replacement may be made by a new product at 1990\retro's sole discretion. When a product or part is replaced or when a refund is provided, any replacement item becomes your property and the replaced or refunded item becomes 1990\retro's property.

4. Exclusions from Warranty

Our warranty does not apply to:

microSD cards;

software;

cables;

adapters;

batteries;

wrist straps;

keychains;

other consumable parts that are designed to diminish over time; and

our accessories.

In addition, our warranty does not apply:

to cosmetic damage, including but not limited to scratches or dents unless failure has occurred due to a defect in materials or workmanship;

to damage caused by use with a third party component or product;

to damage caused by accident, abuse, misuse, mishandling, misplacement, or alteration;

to damage caused by fire, earthquake, electrical power problems, theft, or other external cause;

to damage caused by operating the product outside 1990\retro’s published guidelines and/or with incompatible accessories or a third party device;

to damage caused by service performed by anyone who is not authorized by 1990\retro;

to a product that has been modified to alter functionality or capability without the written permission of 1990\retro;

to defects caused by normal wear and tear or otherwise due to the normal aging of the product;

to damages or defects due to a failure to follow operating or maintenance instructions or due to services performed by anyone other than 1990\retro;

if the serial number of the product has been removed or altered;

to damage caused as a result of improper transportation or packing/packaging when returning the product; and

if 1990\retro receives information from relevant public authorities that the product has been stolen or if you are unable to present proof of purchase.

5. Limitation of Liability

Our liability is strictly limited to repairing or replacing the product. We do not acknowledge any liability for indirect or consequential loss of any kind due a defective product.

6. Consumer Rights

This warranty is in addition and does not derogate from any of your (local) statutory consumer rights.