There are several possible reasons why your order may have been returned to the sender: 

the address does not exist or is incomplete,

there was no secure delivery location available for the package to be left,

the package is damaged, etc.

But don’t worry, we've got your back. If this happens, it is best to reach out to our support team, who can assist you in having your order resent to you for free.

To speed up the process, our support team will need a few details, which can be submitted via this form. We will make sure a new replacement order gets shipped out again once the address has been successfully verified.