Polityka zwrotu kosztów
Scope
This policy has two parts. Section A applies to orders delivered to the United States and to countries other than those listed in Section B. Section B applies to orders delivered to the European Union, the European Economic Area and the United Kingdom. Where Section B applies, it prevails over Section A in full.
Section A — United States and rest of world
Return period and conditions
1990 retro accepts items purchased from our website for return or exchange within 30 days of purchase, subject to the following conditions:
- There are no visible signs of damage
- All original packaging is intact
Any sign of damage will compromise the 1990 retro guarantee. Item(s) cannot be returned or exchanged after 30 days of purchase.
To complete your return, we may require a receipt or proof of purchase (order confirmation email) with your order number.
Requesting a return or exchange
Contact support@1990retro.com with your order number and the reason for return or exchange. All returns must be authorised by our customer support team, which will issue a return authorisation number and the return address. Returns without a valid authorisation number may not be processed and may delay any replacement or refund.
Return shipping
You are responsible for paying the shipping costs of your return and bear the risk of loss in transit. If you are shipping an item over [$75], please consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Refunds
Once your return is received and inspected, we will email you to confirm receipt and to notify you of the approval or rejection of your refund. Approved refunds are applied to your original method of payment.
Damaged or defective items
If you receive a damaged or defective item, submit a request to support@1990retro.com. If you do not report the damage within 48 hours of delivery, we may not be able to honour your claim. We use the timestamp information from the tracking link and the carrier's delivery confirmation when reviewing damage or return requests.
Refund conditions
To minimise fraud and unethical online shopping practices, 1990\retro does not provide refunds before the customer has received the goods purchased, and does not assign refunds without first receiving and inspecting the products originally purchased.
Section B — European Union, EEA and United Kingdom
B1. Right of withdrawal within 14 days
You may withdraw from the contract within 14 days without giving any reason. The period ends 14 days after the day on which you, or a third party named by you who is not the carrier, take physical possession of the goods. Where the order is delivered in several consignments, the period ends 14 days after receipt of the last consignment.
To exercise the right, notify us by an unambiguous statement before the period ends: by email to support@1990retro.com, by post to [RETURNS ADDRESS], or using the model withdrawal form set out in our Terms of Purchase. No return authorisation number is required. Dispatch of the notification before the period expires is sufficient to meet the deadline.
B2. Effects of withdrawal
We reimburse all payments received from you, including the costs of delivery, with the exception of supplementary costs arising from a delivery method other than the least expensive standard delivery we offer, without undue delay and within 14 days of the day on which we are informed of your decision. Reimbursement is made using the same means of payment used for the initial transaction, at no cost to you. We may withhold reimbursement until we have received the goods back, or until you have supplied evidence of having sent them back, whichever is the earlier.
B3. Returning the goods
You must send the goods back without undue delay and within 14 days of notifying us of the withdrawal. The deadline is met if you dispatch the goods before that period expires. You bear the direct cost of returning the goods, estimated at [RETURN COST ESTIMATE]. Evidence of dispatch means a receipt from a trackable service showing the tracking number and our return address.
B4. Diminished value
You may handle and inspect the goods as you would in a shop. You are liable only for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning.
B5. Exceptions to the right of withdrawal
The right does not apply to goods made to your specification or clearly personalised, to sealed goods unsuitable for return for reasons of health protection or hygiene once unsealed, or to sealed audio or video recordings or computer software once unsealed.
B6. Legal guarantee
European Union and EEA: we are liable for any lack of conformity existing at the time of delivery that becomes apparent within two years. You are entitled to have the goods brought into conformity by repair or replacement, and to a proportionate price reduction or termination of the contract where repair or replacement is impossible, disproportionate, or not completed within a reasonable time. A lack of conformity becoming apparent within one year of delivery is presumed to have existed at the time of delivery.
United Kingdom: under the Consumer Rights Act 2015 goods must be of satisfactory quality, fit for purpose and as described. You may reject faulty goods within 30 days of delivery for a full refund, and are entitled to repair or replacement thereafter.
We bear the cost of returning goods that are not in conformity. Any commercial guarantee is additional to these rights and does not affect them.
B7. Reporting a defect
Notify us at support@1990retro.com. Photographic evidence assists assessment but is not a condition of any claim. No time limit other than the periods in B6 applies to notification.
B8. Goodwill returns
In addition to B1, we accept returns of unwanted items within 30 days of delivery where the item is unused and in its original packaging with documentation. Contact support@1990retro.com for a return authorisation number and the return address. You bear the return postage. This is a voluntary commercial policy and does not affect the statutory rights set out above.
General
Items excluded from return
We do not accept returns of intimate or sanitary goods, hazardous materials, or flammable liquids or gases. [ADD ANY OTHER CATEGORIES STOCKED] These exclusions do not affect the exceptions and rights set out in Section B.
Exchanges
Contact support@1990retro.com with your order number and the reason. Exchanges are subject to the return conditions of the section applicable to your delivery address.
Gifts
Where an item was marked as a gift at purchase and shipped directly to you, a gift credit for the value of the return is issued once the item is received, and a digital gift certificate is emailed to you. Where a withdrawal under B1 applies, reimbursement is made to the original method of payment.
Late or missing refunds
Financial institutions typically require 2 to 3 business days to post a refund after it is issued. If the refund has not appeared after that period, email support@1990retro.com.
Contact
ANNAPOM SOLUTIONS LLC d/b/a 1990 retro, 295 Madison Avenue, FL 12 #1004, New York, NY 10017, United States. support@1990retro.com · hello@1990retro.com · +1 855-817-3876